Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Spirit Airlines5148 Reviews

    ✅ Trip Verified | I booked a flight from Saint Louis, US to Amman, Jordan, it was a multi flights ticket and the first segment was from Saint Louis to Orlando with Spirit, the flight delayed 3 hours and I… Read more
  • 1/10

    Sky Express Airlines93 Reviews

    ✅ Trip Verified | Absolutely horrible airline and customer service experience. I have been continuously writing to SKY Express to help get reimbursed for expenses that I had to incur because of SKY Express and delayed baggage. Their rather obnoxious… Read more
  • 2/10

    United Airlines4889 Reviews

    Not Verified | United fails and misleads its customers every time it can. Here are some examples. -Flights are systematically late. United fails to communicate information when this happens and posts impossible times for a new departure. -The lounges are… Read more
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Latest Seat Reviews

  • 1/10

    Gulf Air6 Reviews

    ✅ Trip Verified | Seat was ok, can't say comfortable really. Unfortunately the inflight entertainment system wasn't working for me and my family ( 4 seats) we weren't given any alternative seats and when I got back to the gf… Read more
  • 1/10

    Air India20 Reviews

    ✅ Trip Verified | 2 seats were allocated to me & my wife in the new A350 where both seats were not reclining. The ground staff was unaware & did nothing to sort the issue. Similarly on my flight from… Read more
  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
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Latest Lounge Reviews

  • 5/10

    Qantas Airways253 Reviews

    Not Verified | I am gluten free. I went to get something to eat and noticed no GF foods, apart from salad. I asked for something gluten free, and was told they didn't have anything. I dont know how I… Read more
  • 5/10

    Japan Airlines37 Reviews

    ✅ Trip Verified | Very crowded, with no simple breakfast offerings, (at 8 am), as Curry Rice or Pasta are not really my thing at that time of day. No knives to butter the croissant, but butter knives produced after… Read more
  • 5/10

    Air France85 Reviews

    ✅ Trip Verified | Terminal G is mostly used by Air France for short haul regional flights. The terminal itself is not really big and practical if you connect on two regional Air France flights, as long the flight arrive/depart… Read more
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Latest Airport Reviews

  • 1/10

    Amsterdam Schiphol Airport640 Reviews

    ✅ Trip Verified | The queues at passport control are unbearable, it’s ridiculous that people have to snake round and round whilst only 2 people checked the passport for thousands of passengers. Read more
  • 1/10

    Manchester Airport1373 Reviews

    Not Verified | This has to be the worst airports in the world. On arrival it looks tired, dirty, disorganised and on departure 2 weeks later (back to Australia) it was even worse. Terminal 1 is cramped, totally disorganised, staff… Read more
  • 2/10

    Edinburgh Airport554 Reviews

    ✅ Trip Verified |   4 flights in and out of EDI - 2 QR business class, 2 KLM economy class. Can not agree more with most of the comments on this near disaster of an airport. As a business class… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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